--- title: How to Utilize Net Promoter Score (NPS) Downloadable Reports in Steer. description: NPS Downloadable Reports is a new feature that allows Tenant-level users to generate comprehensive Net Promoter Score (NPS) reports across all their shops in one convenient location. --- [Skip to content](https://help.steercrm.com/knowledge/how-to-utilize-net-promoter-score-nps-downloadable-reports-in-steer#main-content) English Show submenu for translations [![Steer_AutoOps_Brand_Marks-all-white](https://help.steercrm.com/hs-fs/hubfs/Steer_AutoOps_Brand_Marks-all-white.png?width=100&height=34&name=Steer_AutoOps_Brand_Marks-all-white.png)](https://help.steercrm.com/knowledge?hsLang=en) - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) Open main navigation Close main navigation - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) - English Show submenu for translations - [Support](mailto:help@steer.io) [Support](mailto:help@steer.io) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Steer Surveys](https://help.steercrm.com/knowledge/steer-reviews-surveys?hsLang=en#steer-surveys) March 27, 2025 # How to Utilize Net Promoter Score (NPS) Downloadable Reports in Steer. **Jump To:** [What are Net Promoter Score (NPS) Downloadable Reports?](https://help.steercrm.com/knowledge/how-to-utilize-net-promoter-score-nps-downloadable-reports-in-steer#what-are-nps-reports) [How to Set Up NPS Questions & Send to Customers](https://help.steercrm.com/knowledge/how-to-utilize-net-promoter-score-nps-downloadable-reports-in-steer#how-to-set-up-nps-questions) [How to Generate an NPS Report](https://help.steercrm.com/knowledge/how-to-utilize-net-promoter-score-nps-downloadable-reports-in-steer#how-to-generate-nps-report) [Understanding & Interpreting Your NPS Report](https://help.steercrm.com/knowledge/how-to-utilize-net-promoter-score-nps-downloadable-reports-in-steer#understanding-nps-reports)   **What are Net Promoter Score (NPS) Downloadable Reports?** NPS Downloadable Reports is a new feature that allows Tenant-level users to generate comprehensive Net Promoter Score (NPS) reports across all their shops in one convenient location. NPS stands for Net Promoter Score. It is a widely used metric for measuring customer loyalty and satisfaction. The score is based on a single-question survey: *"How likely are you to recommend our shop to a friend or colleague?"* Respondents answer on a scale from 0 to 10, and they are categorized as: Promoters (9-10), Passives (7-8), Detractors (0-6). A formula is then used to calculate the overall NPS score.  Steer's new NPS Downloadable Reports streamline and simplify tracking NPS across all of your shop locations. NPS Downloadable Reports will calculate NPS for you and show other related data.  #### **How to Set Up NPS Questions & Send to Your Customers**   **How to Set Up NPS Questions:** You will need to set up the NPS Survey Question for each shop location you wish to gather NPS for.  > Navigate to Steer Settings. > Go to Widgets > Surveys. ![Nav to widget](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Nav%20to%20widget.png?width=606&height=349&name=Nav%20to%20widget.png) > Select which survey type to add your NPS Question to. You can add an NPS Question to both the Review Survey w/ Buttons {reviewSurvey.url} and the Survey {survey.url}. ![](https://help.steercrm.com/hs-fs/hubfs/Survey%20Type-png.png?width=458&height=126&name=Survey%20Type-png.png) > Click "+Add New." > Select "Linear Scale" for question type. ![Add new question](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Add%20new%20question.png?width=450&height=159&name=Add%20new%20question.png) > Adjust the range 0-10.  ![Linear NPS q](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Linear%20NPS%20q.png?width=576&height=263&name=Linear%20NPS%20q.png) > You will see a new option: "Use this Question in NPS calculation," select this option to utilize this question for NPS calculations. ![includeinNPSbutton](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/includeinNPSbutton.png?width=304&height=106&name=includeinNPSbutton.png)       ![Include in NPS Report](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Include%20in%20NPS%20Report.png?width=345&height=272&name=Include%20in%20NPS%20Report.png) > Save your changes.  **Note:** Only one question per shop can be designated for NPS calculations. **How to Send NPS Questions to Your Customers:** If you are utilizing either token, *{reviewSurvey.url}* or *{survey.url}*, in a text campaign, the survey will update upon saving your changes.  If you would like to include NPS questions in an email campaign, you will need to add the question to the email template.  For information on creating text and email campaigns utilizing surveys, read the following articles: - [How to Create and Use Steer Surveys without Review Buttons - {survey.url}](https://help.steercrm.com/knowledge/how-to-manage-and-use-surveys?hsLang=en) - [How to Customize Email and Text Review Template](https://help.steercrm.com/knowledge/how-to-customize-review-request-email-and-review-survey?hsLang=en) - [How to Create Segments and Campaigns](https://help.steercrm.com/knowledge/campaigns-settings?hsLang=en) **Generating an NPS Report** > Navigate to the Tenant Dashboard > Download Reports. ![](https://help.steercrm.com/hs-fs/hubfs/Nav%20to%20Tenant%20Dashboard-png.png?width=253&height=156&name=Nav%20to%20Tenant%20Dashboard-png.png)                     ![Download Reports](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Download%20Reports.png?width=188&height=330&name=Download%20Reports.png) > Click on "Generate Report" for the report title **NPS Calculation Report**. ![image-20250224-023842](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/image-20250224-023842.png?width=688&height=51&name=image-20250224-023842.png) > Enter your email address and select the date range for the report. ![Download Report](https://help.steercrm.com/hs-fs/hubfs/Download%20Report.png?width=442&height=439&name=Download%20Report.png) > Click "Generate" to create your report. You will be emailed your report shortly, read below for tips on understanding your NPS Report.  #### **Understanding & Interpreting Your NPS Report** **![NPS Report](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/NPS%20Report.png?width=688&height=39&name=NPS%20Report.png)** **Understanding Your NPS Report** The report will include: - Shop metadata (Name, Steer Shop ID, Steer Shop Number, SMS Shop ID) - Percentage breakdown of Promoters (9-10), Passives (7-8), and Detractors (0-6) - Calculated NPS score using the formula: **NPS = % of Promoters − % of Detractors** - Average rating for each shop - Historical data for the selected date range **Interpreting NPS Scores** - NPS scores range from -100 to 100. - A higher NPS indicates strong customer satisfaction and loyalty, while a lower score suggests areas for improvement. - Compare scores across shops and over time to identify trends and areas for improvement. 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