--- title: How to Customize the Review Request Email Template and Text Survey Token description: By default, Steer's Review Request text campaigns land on Steer's Survey with Review Buttons (using the token {reviewSurvey.url}). This landing page allows your shop to drive customer feedback to the --- [Skip to content](https://help.steercrm.com/knowledge/how-to-customize-review-request-email-and-review-survey#main-content) English Show submenu for translations [![Steer_AutoOps_Brand_Marks-all-white](https://help.steercrm.com/hs-fs/hubfs/Steer_AutoOps_Brand_Marks-all-white.png?width=100&height=34&name=Steer_AutoOps_Brand_Marks-all-white.png)](https://help.steercrm.com/knowledge?hsLang=en) - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) Open main navigation Close main navigation - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) - English Show submenu for translations - [Support](mailto:help@steer.io) [Support](mailto:help@steer.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.steercrm.com/knowledge?hsLang=en) 2. [Marketing](https://help.steercrm.com/knowledge/marketing?hsLang=en) 3. [Follow-Up Campaigns](https://help.steercrm.com/knowledge/marketing?hsLang=en#follow-up-campaigns) February 4, 2025 # How to Customize the Review Request Email Template and Text Survey Token By default, Steer's Review Request text campaigns land on Steer's Survey with Review Buttons (using the token {reviewSurvey.url}). This landing page allows your shop to drive customer feedback to the review source you prefer. The included survey encourages customers to give feedback directly to your shop.  To learn how to use surveys without review buttons ( with this token {survey.url}), [Click Here. ](https://help.steercrm.com/knowledge/how-to-manage-and-use-surveys?hsLang=en) Jump To: **Email:** [How to Edit the Review Sources in the Review Request Email Template](https://help.steercrm.com/knowledge/how-to-customize-review-request-email-and-review-survey#how-to-edit-review-email) **Text:** [Choose which Review Sites to Include](https://help.steercrm.com/knowledge/how-to-customize-review-request-email-and-review-survey#how-to-customize-review-sites) [Customize Additional Review Survey Questions](https://help.steercrm.com/knowledge/how-to-customize-review-request-email-and-review-survey#customize-review-survey-questions) ### ![Desktop](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Desktop.jpg?width=688&height=505&name=Desktop.jpg) ### How to Edit the Review Sources in the Review Request Email Template Navigate to: > Campaigns > Active > Follow-Up Campaigns > Review Requests 1. Click the three dots to the right of the Off/On toggle.  2. Click "Edit Email"  ![Navigate > Review Request Email](https://help.steercrm.com/hs-fs/hubfs/Navigate%20%3E%20Review%20Request%20Email.png?width=688&height=262&name=Navigate%20%3E%20Review%20Request%20Email.png) 3. Click "Edit Template" in the upper right above the email preview.  ![Edit Review - Email Campaign](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Edit%20Review%20-%20Email%20Campaign.png?width=688&height=436&name=Edit%20Review%20-%20Email%20Campaign.png) 4. Click the "Blocks" section in the email template builder.  - There are pre-built buttons for Google, Yelp, and Facebook.   - The "Share your feedback button" directs customers to the {survey.url} token. [Click Here](https://help.steercrm.com/knowledge/how-to-manage-and-use-surveys?hsLang=en)to view how to customize your Steer survey. ![Locate Blocks - Email Editor -Review](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Locate%20Blocks%20-%20Email%20Editor%20-Review.png?width=688&height=464&name=Locate%20Blocks%20-%20Email%20Editor%20-Review.png) 5. Simply drag and drop which Review Sources you would like include in your email over to the email template.  ![Add Review Source](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Add%20Review%20Source.png?width=688&height=333&name=Add%20Review%20Source.png)             A. To delete a Review Source, click on the source in the template, and click the trash can icon. ![Delete Review Source from Email](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Delete%20Review%20Source%20from%20Email.png?width=688&height=491&name=Delete%20Review%20Source%20from%20Email.png) 6. Save your changes.   The {reviewSurvey.url} token can be utilized in your Review Request Text Campaign. You are able to customize the contents of this survey. Read below to learn how to customize Review Sources and Additional Questions. #### How to Customize Review Sites Navigate to: > Settings > Widgets > Surveys 1. Ensure you are on Survey W/ Review Buttons {reviewSurvey.url} in the upper right.  ![Survey with Revivew - 1](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Survey%20with%20Revivew%20-%201.png?width=663&height=452&name=Survey%20with%20Revivew%20-%201.png) 2. Under Review Buttons #1, select Google, Yelp, Facebook, or all three for your customer's to choose from when leaving a review.  - - To utilize a review source, your review source tokens must be configured. 3. Customize the "Question" and "Secondary Text" your customer's will see when viewing the review request.  ![Review Selection](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Review%20Selection.png?width=586&height=486&name=Review%20Selection.png) 4. Click "Publish New Widget Settings" to save your customizations.  Utilize the {reviewSurvey.url} token in your campaigns to direct customers to your newly customized review request.  - - If you are already utilizing this token in a campaign, clicking "Publish New Widget Settings" will update the template for any campaigns utilizing the {reviewSurvey.url} token.  #### How to Customize Additional Review Survey Questions Customize and add Simple Questions that prompt the customer to leave feedback that funnels directly into Steer. These questions can be added in addition to your review sources.  Navigate to: > Settings > Widgets > Surveys 1. Ensure you are on Survey W/ Review Buttons {reviewSurvey.url} version in the upper right.  ![Survey with Revivew - 1](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Survey%20with%20Revivew%20-%201.png?width=663&height=452&name=Survey%20with%20Revivew%20-%201.png) 2. Scroll down to see Simple Question #1. ![Simple Question](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Simple%20Question.png?width=570&height=613&name=Simple%20Question.png) 3. Choose between three question types when adding questions: - -  Review Buttons - Simple Question - Linear Scale 4. Customize the Question(s) customers see when viewing the review request survey. - - Customize Question Language and Secondary Text - Make Questions Required  - Select whether, or not, to include the question in the Survey W/ Review Buttons {reviewSurvey.url} version ![Survey Question Customizations](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Survey%20Question%20Customizations.png?width=688&height=523&name=Survey%20Question%20Customizations.png) 5. Click "Publish New Widget Settings" to save your customizations.  Utilize the {reviewSurvey.url} token in your campaigns to direct customers to your newly customized review request.  - - If you are already utilizing this token in a campaign, clicking "Publish New Widget Settings" will update the template for any campaigns utilizing the {reviewSurvey.url} token.    **Please reach out to Customer Support if you have any questions.** - [Email](mailto:support@steercrm.com)  - or chat with our team via the Steer platform. - [Booking](https://help.steercrm.com/knowledge/booking?hsLang=en#main-content) - [Steer x AutoOps](https://help.steercrm.com/knowledge/booking?hsLang=en#steer-x-autoops) - [Lead Management & Marketing Tracking](https://help.steercrm.com/knowledge/booking?hsLang=en#lead-management-marketing-tracking) - [Availability & Capacity Management](https://help.steercrm.com/knowledge/booking?hsLang=en#availability-capacity-management) - [Issue Tree Management](https://help.steercrm.com/knowledge/booking?hsLang=en#issue-tree-management) - 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