The Missed Appointments Campaign feature helps you automatically re-engage customers who missed their scheduled appointments.
Missed Appointments Campaigns: How to Keep Your Bays Full
The Missed Appointments Campaign feature helps you automatically re-engage customers who missed their scheduled appointments. Steer offers ready-to-use text and email templates that enable you to quickly remind customers to reschedule, keeping your bays full.
Key Features:
- Ready-to-Use Template: Easily set up text and email campaigns to follow up with customers who missed their appointments.
- Customizable Messaging: Tailor your message to match your shop’s tone, and include special offers or reminders to encourage rebooking.
- Automated Follow-Up: No need to manually track missed appointments; the system sends reminders automatically based on your settings.
- Boost Revenue: Reduce no-shows and increase business by bringing customers back to your shop for the services they missed.
How to Create a Missed Appointments Campaign:
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Navigate to Campaigns Settings
Log in to your Steer dashboard and go to Active Campaigns. Create a new Follow Up Segment, title it "No Shows" or "Missed Appointments.
- Adjust Your Filters
- Set the number of visits to 0-0 to target customers who have not visited since their last appointment.
- Set the number of days since the appointment to 1-1 to ensure you're targeting customers who missed their appointment just the day before
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Choose Missed Appointments Template
Select Missed Appointments from the list of available campaign templates. -
Customize Your Message
Modify the message to fit your shop’s style, and include any incentives or reminders for customers to rebook their missed service.
- Schedule the Campaign
Schedule your campaign to automatically send follow-up messages after a missed appointment. Set your date for the day it launches, select the repeat, no end date option, and let it work magic for your bottom line.
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Monitor Campaign Performance
Track how your missed appointment campaign is performing using Steer's built-in reporting tools. Make adjustments as needed to optimize rebookings and improve customer retention.
With just a few steps, you can ensure missed appointments don’t lead to lost revenue. By automatically following up with customers, you can keep your shop running smoothly and your bays full.
For more detailed instructions and customization options, visit our Campaigns Settings guide.