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How to Set Up Review Integrations in Steer (Google, Facebook, & Yelp)

Engaging publicly with reviewers shows that you value feedback and helps demonstrate your commitment to excellent customer service. Read below to learn how to integrate your reputation sources such as Google, Facebook, and Yelp.

 

Note: Replying to reviews in Steer is currently available for Google reviews only. Click here to learn how to enable Steer's Reply to Google Reviews feature.

 

Jump To:

-> Integrating Google

-> Integrating Facebook

-> Integrating Yelp

⬇️ Watch the quick tutorial below 👀

 

Integrating Google with Steer

There are two types of Google Review Integrations in Steer:

  • Indirect Sync 
  • Direct Sync (allows you to reply to reviews)

Indirect Google Review Integration 

Steer comes pre-configured with the indirect Google review sync. During activation, our team makes sure this is setup and that all of your Google reviews are synced in Steer.

Google Indirect Review Sync


Direct Google Review Integration 

The direct Google review integration allows you to respond to Google reviews in Steer. 

You must be a Google Admin on your business profile to integrate your Google Business Profile in Steer. Click here for step-by-step instructions on enabling Steer's reply to Google reviews feature.

 

Integrating Facebook with Steer

The following integration does not yet support replying to reviews within Steer.

  1. Login to Steer.
  2. Settings > Integrations.
  3. Reputation. 
  4. Click Go to Facebook to Connect.

 

     5. The system will ask you to login to the Facebook account that your shop pages are associated with.

            a. After logging in, select the pages that should be included. 

In the case that your Facebook pages are already connected, the message below will show, and you can click "Continue as Steer," or, if you need to associate other Facebook pages, click "edit settings" to pair additional pages.

Once the Facebook pages are paired, a message will appear that shows the pages available.  Select the shop that should be associated with this particular Steer shop by selecting the radio button and clicking "add."

Please Note: For each shop page the steps from #4 should be repeated


Integrating Yelp with Steer

  1. Login to Steer.
  2. Settings > Integrations.
  3. Reputation. 
  4. Scroll to the Yelp section. 
  5. Fill in the required fields matching your business’ Yelp profile.
  6. Click Save.

 

Please reach out to Customer Support if you have any questions.

  • Click the ? when in the Steer platform to chat with our support team!