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Go to Appointments > Notifications
Here you will see four different types of notifications:
- Request Received - This notification is sent when the customer submits an appointment request to your shop through the scheduler widget. Your customer will receive and email or a text message letting them know that their request has been received but the appointment is not yet confirmed.
Please Note: If your shop has auto accept appointments on, this notification will not occur as the appointment foregoes the "request received" state and moves directly to "booked". - Appointment Confirmation - This notification is sent after the shop accepts the appointment informing the shop's customer that the appointment is confirmed.
- Declined Confirmation - This notification is sent to a customer in the case that a shop does not accept their requested appointment time.
- Appointment Reminder - This notification allows the shop to set up the timeframe in which appointment reminders are sent to the customer by day of the week. For example: If a customer has an appointment on Monday, the shop can send the notification on Friday (3 days in advance)
How to Customize Your Notifications
Within each notification type, you will see the option for "Email" and "Text", to customize the email or the text message, simply click the three dots and select "edit".
How to Customize Your Appointment Reminders
Shops have the ability to set the days the appointment reminder is sent by clicking the three dots next to the notification type and clicking "Edit Sending Rules".
