--- title: Removing a Customer from Receiving an Upcoming Campaign Send description: Follow the steps in this article to learn how to remove a customer from receiving an upcoming campaign send. The following process is best utilized for removing customers from Follow-Up, Maintenance Reminder, & Deferred Service campaigns. --- [Skip to content](https://help.steercrm.com/knowledge/campaigns-sending-queue#main-content) English Show submenu for translations [![Steer\_AutoOps\_Brand\_Marks-all-white](https://help.steercrm.com/hs-fs/hubfs/Steer_AutoOps_Brand_Marks-all-white.png?width=100&height=34&name=Steer_AutoOps_Brand_Marks-all-white.png)](https://help.steercrm.com/knowledge?hsLang=en) - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) Open main navigation Close main navigation - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) - English Show submenu for translations - [Support](mailto:help@steer.io) [Support](mailto:help@steer.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.steercrm.com/knowledge?hsLang=en) 2. [Marketing](https://help.steercrm.com/knowledge/marketing?hsLang=en) 3. [Campaign Creation & Management](https://help.steercrm.com/knowledge/marketing?hsLang=en#campaign-creation-management) July 12, 2024 # Removing a Customer from Receiving an Upcoming Campaign Send ## Follow the steps in this article to learn how to remove a customer from receiving an upcoming campaign send. The following process is best utilized for removing customers from Follow-Up, Maintenance Reminder, & Deferred Service campaigns. [Understanding the Sending Queue](https://help.steercrm.com/knowledge/campaigns-sending-queue#understand-sending-queue) ### How to Remove a Customer from an Upcoming Campaign Send: 1. **Login to Steer.** 2. **Navigate to Campaigns** \> **Active Campaigns Tab**. 3. Click **View Report** below **Sending Queue.** ![Nav to Sending Queue ](https://help.steercrm.com/hs-fs/hubfs/Nav%20to%20Sending%20Queue%20.png?width=688&height=347&name=Nav%20to%20Sending%20Queue%20.png)  5. **Locate** Customer that Needs Removed (search by name or filter by campaign type).  6. **Click** the **Box to the Left of the Customer Name** \> a Check Mark will appear.  6. **Check** the **Campaign Type/Name** to the **Right of the Customer Name** to ensure you are removing the customer from the correct campaign.  7. Click **Block from this Campaign.**      - *Block from this Campaign* will remove the customer from receiving that specific campaign and still allow them to receive other communications.      - *Unsubscribe* will remove the customer from receiving any, and all, communication from the shop.  ![block from queue](https://help.steercrm.com/hs-fs/hubfs/block%20from%20queue.png?width=688&height=348&name=block%20from%20queue.png) ### Understanding the Sending Queue: ![understanding the queue ](https://help.steercrm.com/hs-fs/hubfs/understanding%20the%20queue%20.png?width=483&height=244&name=understanding%20the%20queue%20.png) ![camp type sort](https://help.steercrm.com/hs-fs/hubfs/camp%20type%20sort.png?width=135&height=194&name=camp%20type%20sort.png) - The sending queue shows all upcoming campaign or appointment notification sends up to one week before send. - View the following information:  - Customer Name. - Days Until Campaign will Send. - Last Visit Date (date of last closed invoice). - Campaign Type/Name - indicates the campaign the customer will be receiving. - Vehicle - vehicle associated with the last closed invoice. - Sending Type - text or email. - More (X) ∨ indicates that a customer has more than one campaign they will be receiving in the upcoming week. - Filter by Campaign Type or Search By Customer Name for efficiency in locating those that need removed. - In the top right, you can see Text Activity per Month, showing how many texts have been sent so far this month (your shops billing period, not calendar month). - [Booking](https://help.steercrm.com/knowledge/booking?hsLang=en#main-content) - [Steer x AutoOps](https://help.steercrm.com/knowledge/booking?hsLang=en#steer-x-autoops) - [Lead Management & Marketing Tracking](https://help.steercrm.com/knowledge/booking?hsLang=en#lead-management-marketing-tracking) - [Availability & Capacity Management](https://help.steercrm.com/knowledge/booking?hsLang=en#availability-capacity-management) - [Issue Tree Management](https://help.steercrm.com/knowledge/booking?hsLang=en#issue-tree-management) - 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