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Updating your AutoOps Website Frequently Asked Questions (FAQ) Page

Keeping your AutoOps Website FAQ page current is about more than just answering questions; it’s about establishing authority and credibility, along with removing the chance for friction.

 

 

An FAQ page is often the final pit stop a customer makes before deciding to book an appointment. If that page is gathering dust with outdated pricing, old services, or inaccurate shop information, it creates a breakdown in communication before the customer even walks through the shop doors.

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How to Add a New FAQ/Edit an Existing FAQ

How to Duplicate, Set-Visibility, or Delete FAQs.

Step-by-Step Instructions for Editing/Adding FAQs:

  1. In your AutoOps Dashboard navigate to AutoOps Sites on the Left Hand Navigation.

  2. Click "Edit with the AutoOps Builder" to enter the website builder portal.

  3. Select "Content" from the Left Hand Navigation.

  4. Click "Collections."

  5. Find and select the collection titled "module-faqs" to edit your website's FAQ page.

  6. Click the pencil icon beside the FAQ you would like to edit.

    1. To add a New FAQ, click the "+" button on the matrix to create a new FAQ.
  7. Update the Question Text, Answer Text, and Pinned Text by using the corresponding text boxes on the edit screen.

Step-by-Step Instructions for Duplicating/Hiding/Deleting FAQs:

  1. When in the FAQ collection, locate the FAQ(s) you would like to remove from your website. 
  2. Click the check box to the left of the FAQ(s) you would like to remove. 
  3. Once you have selected your FAQ(s), you will see the following options at the top:
    1. Set Visibility: set the FAQ(s) to be visible (show selected) or not-visible (hide selected) on your website. Great for temporarily hiding questions while they are not needed. 
    2. Duplicate: duplicate the FAQ(s) and all of the FAQ(s) settings. 
    3. Delete: delete the FAQ(s) completely to clean up any outdated questions and information.