--- title: "Call Intelligence: Features Overview" description: Steer's Call Intelligence feature provides powerful tools for tracking, analyzing, and improving your team's phone interactions. --- [Skip to content](https://help.steercrm.com/knowledge/understanding-call-intelligence#main-content) English Show submenu for translations [![Steer_AutoOps_Brand_Marks-all-white](https://help.steercrm.com/hs-fs/hubfs/Steer_AutoOps_Brand_Marks-all-white.png?width=100&height=34&name=Steer_AutoOps_Brand_Marks-all-white.png)](https://help.steercrm.com/knowledge?hsLang=en) - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) Open main navigation Close main navigation - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) - English Show submenu for translations - [Support](mailto:help@steer.io) [Support](mailto:help@steer.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.steercrm.com/knowledge?hsLang=en) 2. [Steer Ultimate](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en) 3. [Call Intelligence/CallerID+](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en#call-intelligence-callerid) October 15, 2025 # Call Intelligence: Features Overview Steer's Call Intelligence feature provides powerful tools for tracking, analyzing, and improving your team's phone interactions. This article details the key capabilities to help you manage your shop's call data effectively. ![Call Intel](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Call%20Intel.png?width=688&height=343&name=Call%20Intel.png) #### Call Performance & Metrics View key operational information and track team effectiveness with customizable filters: **High-Level Stats:** See overall **call volume** and call information such as: - Call Direction - Shop Employee who answered - Customer (if known) - Vehiicle - Call Appointment Outcome - Call Subject - Call Sentiment **Manual Association:** You can manually link "Unknown" incoming calls to the correct customer record or invoice, ensuring a complete communication history for every client. ![Call Intell](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Call%20Intell.png?width=622&height=309&name=Call%20Intell.png) #### Sentiment Analysis Review the **sentiment distribution** for all recorded calls to gauge the quality and emotional tone of customer interactions. View sentiment per call, in the chart, or via filtering.  ![Call Sentiment](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Call%20Sentiment.png?width=437&height=785&name=Call%20Sentiment.png) #### Targeted Filtering Easily narrow down metrics using filters for date ranges,sentiment rating, appointment outcome, call direction (inbound/outbound), and more. ![Advanced Filters](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Advanced%20Filters.png?width=504&height=609&name=Advanced%20Filters.png) #### Recording and Data Access Access conversation records and integrate call data directly into customer profiles. If you are using Ring Central or Call Inbound, Steer is able to analyze both inbound call recordings and outbound call recordings; ensure recordings are turned on in your phone system. If you are using Call Forwarding, Steer is able to analyze inbound call recordings only. ![Call Intell record](https://help.steercrm.com/hs-fs/hubfs/Call%20Intell%20record.png?width=236&height=154&name=Call%20Intell%20record.png)  ![Call snapshot](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Call%20snapshot.png?width=252&height=570&name=Call%20snapshot.png) - **Direct Playback:** Users can **listen to call recordings directly in Steer** from the main call table or the detailed view. - **Sharing and Storage:** Recordings can be **downloaded** or **shared via a link**. #### 🧠 AI and Language Support Call Intelligence uses intelligent models to provide deeper insights and expanded language capabilities. - **Enhanced AI Models:** Benefit from advanced AI sentiment models for more accurate analysis of call tone. - **Language Support:** Steer now includes native **Spanish Call Transcription Support** for multilingual environments. - [Booking](https://help.steercrm.com/knowledge/booking?hsLang=en#main-content) - 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