Worried about over-communicating with your customers? Don’t be. Steer insights show that regular outreach isn’t just okay — it’s essential for keeping customers engaged and bringing them back.
All insights come from real Steer data!
- Shops sending at least 2 outreach campaigns per month see 40% higher engagement than shops sending less.
- Regular communication boosts customer retention by 25%.
- Shops sending monthly campaigns generate 45% more repeat business compared to those waiting longer between campaigns.
- Consistent messaging improves booking rates by 30% compared to shops that only reach out occasionally.
Smart Outreach, Not Spam
With Steer’s advanced customer filtering, you don’t have to message your entire list every time. You can easily target the right groups—like customers due for service or those with open quotes—making every message relevant without overwhelming your full list.
Segmented, consistent communication = more bookings, more loyalty, and more revenue. Learn how to build smart customer groups and campaigns here.
Please reach out to Customer Support if you have any questions.
- or chat with our team via the Steer platform.