Our new NPS Downloadable Reports feature for Steer is here! This advanced capability allows Tenant-level users managing multiple shops to efficiently generate and download detailed Net Promoter Score (NPS) reports across their entire network.
Key Features:
- Centralized NPS Calculation: Generate NPS reports for all your shops from a single location, eliminating manual consolidation.
- Customizable Survey Settings: New option to designate specific 0-10 scale questions for NPS calculations.
- Detailed Analytics: Reports include promoter, passive, and detractor percentages, as well as overall NPS scores.
- Historical Data: Access and analyze NPS trends over time.
- Shop-Specific Metadata: Each report includes relevant shop information for easy identification.
How to Access:
- Navigate to the MSO Download Reports page.
- Select the new "NPS Calculation Report" option.
- Choose your date range and enter your email to receive the report.
This update streamlines NPS tracking for multi-location businesses, providing valuable insights to drive customer satisfaction and loyalty.
For full information on NPS Downloadable Reports, view our Help Article: Click Here.