--- title: Manual Vehicle Matching in Steer - Unknown Vehicles description: Steer and AutoOps continue to optimize vehicle matching over time, however some models may come in un-matched due to the way they were entered on the invoice or appointment. --- [Skip to content](https://help.steercrm.com/knowledge/manual-vehicle-matching-in-steer#main-content) English Show submenu for translations [![Steer\_AutoOps\_Brand\_Marks-all-white](https://help.steercrm.com/hs-fs/hubfs/Steer_AutoOps_Brand_Marks-all-white.png?width=100&height=34&name=Steer_AutoOps_Brand_Marks-all-white.png)](https://help.steercrm.com/knowledge?hsLang=en) - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) Open main navigation Close main navigation - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) - English Show submenu for translations - [Support](mailto:help@steer.io) [Support](mailto:help@steer.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.steercrm.com/knowledge?hsLang=en) 2. [Steer Dashboard Analytics](https://help.steercrm.com/knowledge/steer-dashboard-analytics?hsLang=en) 3. [Steer Customer & Vehicle Profiles](https://help.steercrm.com/knowledge/steer-dashboard-analytics?hsLang=en#steer-customer-vehicle-profiles) September 16, 2025 # Manual Vehicle Matching in Steer - Unknown Vehicles Steer and AutoOps continue to optimize vehicle matching over time, however some models may come in un-matched due to the way they were entered on the invoice or appointment. This primarily affects makes with unique model names; such as Mercedes, Lexus, and others that use a combination of letters and numbers in their naming convention.  When looking in Steer, if you notice a customer's vehicle is marked as "Unknown" this may mean the vehicle failed to match to a recognized make/model in the Steer database. This could also mean the vehicle was not entered on the closed invoice.  You can easily manually match this vehicle, or add in a new vehicle, in order for Steer to properly recognize the vehicle year/make/model in regards to customer information and communication.  ### How to Manually Match Vehicles in Steer 1\. Navigate to **Settings**.  2\. **Company** \> **Vehicle Matching.**      a. On this page, you can view the unknown vehicles. These are vehicles from your shop's invoices that don't match Vehicle Year, Make, and Model in Steer CRM. ![Nav. to Vehicle Matching](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Nav.%20to%20Vehicle%20Matching.png?width=688&height=345&name=Nav.%20to%20Vehicle%20Matching.png) 3\. **Click** the vehicle you would like to match.       a. You can match the vehicle to an existing Steer CRM Year, Make, and Model or you can create a brand new Vehicle type.  4\. To **Match Vehicle** to an existing Steer CRM Year, Make, and Model, select from the drop downs on the screen. Save your new match.  ![Vehicle Matching - Match Vehicle to Steer](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Vehicle%20Matching%20-%20Match%20Vehicle%20to%20Steer.png?width=688&height=345&name=Vehicle%20Matching%20-%20Match%20Vehicle%20to%20Steer.png) 5\. To create a brand new vehicle type in Steer, select **Save as New Vehicle**.      a. Fill out the corresponding fields.      b. Save. ![Vehicle Matching - Save as New](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Vehicle%20Matching%20-%20Save%20as%20New.png?width=688&height=345&name=Vehicle%20Matching%20-%20Save%20as%20New.png) Steer will now save and remember this vehicle type for this customer. This ensures that all of their customer information and correspondence regarding the vehicle is correct. ### Important Note: When looking at the Vehicles Serviced data in Steer, under Business Insights, you may notice a general Vehicle category. This is a record of unmatched vehicles as well.  After you have matched a vehicle to a known make in Steer, the vehicle will be categorized under the proper make on the Vehicles Serviced chart. The vehicle will update into the proper make category the next day after matching the vehicle properly. ![Screenshot 2025-09-15 at 4.23.52 PM](https://help.steercrm.com/hs-fs/hubfs/Screenshot%202025-09-15%20at%204.23.52%20PM.png?width=688&height=263&name=Screenshot%202025-09-15%20at%204.23.52%20PM.png) **Please reach out to Customer Support if you have any questions.** - [Email](mailto:help@steercrm.com) - or chat with our team via the Steer platform.   - [Booking](https://help.steercrm.com/knowledge/booking?hsLang=en#main-content) - [Steer x AutoOps](https://help.steercrm.com/knowledge/booking?hsLang=en#steer-x-autoops) - [Lead Management & Marketing Tracking](https://help.steercrm.com/knowledge/booking?hsLang=en#lead-management-marketing-tracking) - [Availability & Capacity Management](https://help.steercrm.com/knowledge/booking?hsLang=en#availability-capacity-management) - [Issue Tree Management](https://help.steercrm.com/knowledge/booking?hsLang=en#issue-tree-management) - [Steer Scheduling Tool (Retiring Soon)](https://help.steercrm.com/knowledge/booking?hsLang=en#steer-scheduling-tool-retiring-soon) - 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