--- title: How to Integrate Call Inbound to Steer - Call Intelligence & CallerID+ description: Steer's CallerID+ and Call Intelligence work together to give your team everything they need to handle calls with confidence and turn your phone into a real sales tool. --- [Skip to content](https://help.steercrm.com/knowledge/how-to-integrate-callinbound-to-steer-call-intelligence-callerid#main-content) English Show submenu for translations [![Steer_AutoOps_Brand_Marks-all-white](https://help.steercrm.com/hs-fs/hubfs/Steer_AutoOps_Brand_Marks-all-white.png?width=100&height=34&name=Steer_AutoOps_Brand_Marks-all-white.png)](https://help.steercrm.com/knowledge?hsLang=en) - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) Open main navigation Close main navigation - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) - English Show submenu for translations - [Support](mailto:help@steer.io) [Support](mailto:help@steer.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.steercrm.com/knowledge?hsLang=en) 2. [Steer Ultimate](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en) 3. [Call Intelligence/CallerID+](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en#call-intelligence-callerid) May 4, 2026 # How to Integrate Call Inbound to Steer - Call Intelligence & CallerID+ Steer's CallerID+ and Call Intelligence work together to give your team everything they need to handle calls with confidence and turn your phone into a real sales tool. - **See full customer profiles**—including vehicle info, ARO, visit history, lifetime value, and upcoming maintenance. - **Book appointments, add notes, or create to-do’s** right from the call screen, all tied to the customer’s profile. - **Track call performance**—see who answered, how the call went, and whether it led to a booking. - **Get AI-powered call summaries**—with key moments and customer reactions —no need to dig through recordings. #### Follow the steps below to integrate your existing Call Inbound system with Steer's Call Intelligence Features: [Part 1: Connecting Call Inbound to Steer](https://help.steercrm.com/knowledge/how-to-integrate-callinbound-to-steer-call-intelligence-callerid#connecting-call-inbound) [Part 2: Connecting Steer Users for CallerID+](https://help.steercrm.com/knowledge/how-to-integrate-callinbound-to-steer-call-intelligence-callerid#connecting-users-callinbound) [Part 3: Enable Desktop Push Notifications for the User on the Device](https://help.steercrm.com/knowledge/how-to-integrate-callinbound-to-steer-call-intelligence-callerid#enable-push-call-inbound) ### Part 1: Connecting Call Inbound to Steer 1. Login to Steer.  2. **Settings** > **Communication**.  3. Click **Calls** > select **Call Inbound.** ![Use - Nav to CallInbound](https://help.steercrm.com/hs-fs/hubfs/Use%20-%20Nav%20to%20CallInbound.png?width=670&height=291&name=Use%20-%20Nav%20to%20CallInbound.png) 4. Login using your Call Inbound Office Manager (Admin) Credentials.  ![Login to Call Inbound](https://help.steercrm.com/hs-fs/hubfs/Login%20to%20Call%20Inbound.png?width=670&height=288&name=Login%20to%20Call%20Inbound.png) 5. Select the **Site** that is relative to your shop.      - You may not have a Site setup, that is okay! You can still connect and utilize the features without a Site.  6. Select the **Extensions** associated with your shop.       - Include all extensions that you would like included in your Call Intelligence reporting and for CallerID+ notifications.  ![Your Site & Extension - 360 =_ 767px](https://help.steercrm.com/hs-fs/hubfs/Your%20Site%20%26%20Extension%20-%20360%20=_%20767px.png?width=360&height=640&name=Your%20Site%20%26%20Extension%20-%20360%20=_%20767px.png) 7. **SAVE - your settings should look similar to below**. Now you will need to setup your Steer Users to receive CallerID+ notifications for their extension.  ![Screenshot 2025-08-12 at 9.11.33 AM](https://help.steercrm.com/hs-fs/hubfs/Screenshot%202025-08-12%20at%209.11.33%20AM.png?width=670&height=337&name=Screenshot%202025-08-12%20at%209.11.33%20AM.png) ### Part 2: Connecting Steer Users for CallerID+ 1. In **Settings**, click **Company**.  2. Click **Users**.  3. Select the Configure Call Settings Icon beside the Steer user you would like to receive CallerID+ notifications.  ![Call Inbound Setup User ](https://help.steercrm.com/hs-fs/hubfs/Call%20Inbound%20Setup%20User%20.png?width=670&height=171&name=Call%20Inbound%20Setup%20User%20.png) 4. Select the Extension(s) for this user that they would need to receive notifications for.       - You can attach multiple extensions to a single Steer user; however this may become disruptive for CallerID+ notifications. We highly recommend each employee who needs to receive CallerID+ notifications while in Steer, to have their own Steer login.  ![Call Inbound Select Extension](https://help.steercrm.com/hs-fs/hubfs/Call%20Inbound%20Select%20Extension.png?width=578&height=340&name=Call%20Inbound%20Select%20Extension.png) 5. **SAVE**.  ### **Part 3: Enable Desktop Push Notifications for the User on the Device** Make sure that Push Notifications are allowed for Steer for those Steer Users who need access to Steer Call Intelligence features.  1. **User Profile -> Notifications** to toggle **ON** for** Desktop Notifications for Call Features. ** See our full guide on Push Notification Setup - [Click Here](https://help.steercrm.com/knowledge/steer-push-notifications?hsLang=en). ![My Account - Notifications - 1600+](https://help.steercrm.com/hs-fs/hubfs/My%20Account%20-%20Notifications%20-%201600%2B.png?width=495&height=630&name=My%20Account%20-%20Notifications%20-%201600%2B.png)   **Please reach out to Customer Support if you have any questions.** - [Email](mailto:help@steercrm.com)  - or chat with our team via the Steer platform. - [Booking](https://help.steercrm.com/knowledge/booking?hsLang=en#main-content) - [Steer x AutoOps](https://help.steercrm.com/knowledge/booking?hsLang=en#steer-x-autoops) - [Lead Management & Marketing Tracking](https://help.steercrm.com/knowledge/booking?hsLang=en#lead-management-marketing-tracking) - [Availability & Capacity Management](https://help.steercrm.com/knowledge/booking?hsLang=en#availability-capacity-management) - [Issue Tree Management](https://help.steercrm.com/knowledge/booking?hsLang=en#issue-tree-management) - [Steer Scheduling Tool (Retiring Soon)](https://help.steercrm.com/knowledge/booking?hsLang=en#steer-scheduling-tool-retiring-soon) - [AutoOps Websites](https://help.steercrm.com/knowledge/autoops-websites?hsLang=en#main-content) - [Tutorials & Videos](https://help.steercrm.com/knowledge/autoops-websites?hsLang=en#tutorials-videos) - [Website Editor Guides](https://help.steercrm.com/knowledge/autoops-websites?hsLang=en#website-editor-guides) - [AutoOps Pro Features](https://help.steercrm.com/knowledge/autoops-pro-features?hsLang=en#main-content) - [AutoOps Website Chat](https://help.steercrm.com/knowledge/autoops-pro-features?hsLang=en#autoops-website-chat) - [Phones](https://help.steercrm.com/knowledge/phones?hsLang=en#main-content) - [Step-By-Step Guides](https://help.steercrm.com/knowledge/phones?hsLang=en#step-by-step-guides) - [Understanding Steer Phones](https://help.steercrm.com/knowledge/phones?hsLang=en#understanding-steer-phones) - [Marketing](https://help.steercrm.com/knowledge/marketing?hsLang=en#main-content) - [Outreach Planning](https://help.steercrm.com/knowledge/marketing?hsLang=en#outreach-planning) - [Campaign Creation & Management](https://help.steercrm.com/knowledge/marketing?hsLang=en#campaign-creation-management) - [Follow-Up Campaigns](https://help.steercrm.com/knowledge/marketing?hsLang=en#follow-up-campaigns) - [Outreach Campaigns](https://help.steercrm.com/knowledge/marketing?hsLang=en#outreach-campaigns) - [Maintenance Reminder Campaigns](https://help.steercrm.com/knowledge/marketing?hsLang=en#maintenance-reminder-campaigns) - [Deferred Service Campaigns](https://help.steercrm.com/knowledge/marketing?hsLang=en#deferred-service-campaigns) - [Steer Reviews & Surveys](https://help.steercrm.com/knowledge/steer-reviews-surveys?hsLang=en#main-content) - [Reputation Management](https://help.steercrm.com/knowledge/steer-reviews-surveys?hsLang=en#reputation-management) - [Steer Surveys](https://help.steercrm.com/knowledge/steer-reviews-surveys?hsLang=en#steer-surveys) - [Steer Dashboard Analytics](https://help.steercrm.com/knowledge/steer-dashboard-analytics?hsLang=en#main-content) - [Steer Data & Analytics](https://help.steercrm.com/knowledge/steer-dashboard-analytics?hsLang=en#steer-data-analytics) - [Steer Dashboard Management](https://help.steercrm.com/knowledge/steer-dashboard-analytics?hsLang=en#steer-dashboard-management) - [Steer Customer & Vehicle Profiles](https://help.steercrm.com/knowledge/steer-dashboard-analytics?hsLang=en#steer-customer-vehicle-profiles) - [Steer Ultimate](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en#main-content) - [Auto-Reply](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en#auto-reply) - [Call Intelligence/CallerID+](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en#call-intelligence-callerid) - [Digital Glovebox](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en#digital-glovebox) - [Opportunity Hub/Today's Call List](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en#opportunity-hub-todays-call-list) - [Mobil 1™ Performance+](https://help.steercrm.com/knowledge/mobil-1-performance?hsLang=en#main-content) - [Mobil 1 AutoOps Menu](https://help.steercrm.com/knowledge/mobil-1-performance?hsLang=en#mobil-1-autoops-menu) - [Mobil 1 Dashboard & Rebates](https://help.steercrm.com/knowledge/mobil-1-performance?hsLang=en#mobil-1-dashboard-rebates) - [Mobil 1 Maintenance Reminders](https://help.steercrm.com/knowledge/mobil-1-performance?hsLang=en#mobil-1-maintenance-reminders) - [Admin & Settings](https://help.steercrm.com/knowledge/admin-settings?hsLang=en#main-content) - [Steer General Settings](https://help.steercrm.com/knowledge/admin-settings?hsLang=en#steer-general-settings) - [Integrations](https://help.steercrm.com/knowledge/admin-settings?hsLang=en#integrations) - [Texting Compliance](https://help.steercrm.com/knowledge/admin-settings?hsLang=en#texting-compliance) - [User Permission & Notifications Settings](https://help.steercrm.com/knowledge/admin-settings?hsLang=en#user-permission-notifications-settings) - [What's New?](https://help.steercrm.com/knowledge/whats-new?hsLang=en#main-content) - [Steer Updates: 2026](https://help.steercrm.com/knowledge/whats-new?hsLang=en#steer-updates-2026) - [2025 & Older Releases](https://help.steercrm.com/knowledge/whats-new?hsLang=en#2025-older-releases) [![Steer_AutoOps_Logo_Cobranded_White](https://help.steercrm.com/hs-fs/hubfs/Steer_AutoOps_Logo_Cobranded_White.png?width=186&height=24&name=Steer_AutoOps_Logo_Cobranded_White.png "Steer_AutoOps_Logo_Cobranded_White")](https://help.steercrm.com/knowledge?hsLang=en) [Book a Demo](https://steer.io/book-a-demo) Copyright © 2025, Steer