How to Enable Digital Glovebox

With Steer’s Digital Glovebox, every customer gets a personal, always-available space to manage their vehicles, track service history, and stay ahead on maintenance without needing to remember passwords. It’s a modern, seamless customer experience and an easy way to save your team time while keeping customers coming back.

Setting up Digital Glovebox is easy and takes only a few steps:

Step 1: Choose How to Give Customers Access to Digital Glovebox

• Individual Access/Manual Activation (Default Mode)
• Automatic Access for All 

Step 2: Add Additional Shop Users (Optional)

Step 3: Add the Digital Glovebox Portal to Your Website

To learn how your customer's can access their Digital Glovebox profile, Click Here.

Step 1: How to Give Customers Access to Digital Glovebox

Choose how you want to give customers access to Digital Glovebox. There are two modes available:

• Manual Activation (Default Mode) - Enable Digital Glovebox access for individual customers or business profiles one at a time. This option gives you full control over who receives portal access.

• Automatic Access for All Customers - Turn on Digital Glovebox access for all customer profiles in your shop. This option makes it easy to give everyone access at once.

This mode is turned on by default; you are able to see this in Steer under Settings > Digital Glovebox.

  

With Manual Activation ON you will need to activate Digital Glovebox access for individual customers of your choosing.

In order turn individual profile:

1. Click Platform.

2. Navigate to a Customer Profile.

     a. Search for a customer in the top search bar by name, email, or phone and click to go to their profile. 

OR

     b. Customer tab  > Customer List > Click a Customer to view their Customer Profile.

On the customer profile you will see a new toggle with Digital Glovebox Access.

3. Turn this toggle ON. 

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Once activated this customer profile now has access to Digital Glovebox. Please note by turning Digital Glovebox on you will give access to all phone numbers & emails in the customer profile that are added as Primary Users.

Automatic Access for All Customers

In order to give access to ALL customer profiles at once, head to Settings > Digital Glovebox , and scroll to the bottom.

Here you will select Activate for All:

 

Once turned ON all customer profiles in your Steer system will have access to Digital Glovebox.

Step 2: Adding Additional Users to Digital Glovebox (Optional)

In some cases you may want to give other users, outside of the primary contact, access to a specific customer's Digital Glovebox profile.

• Business or Fleet Accounts with multiple users needing access to all vehicles.
• Family accounts needing access to all vehicles. 

To add another user to a customer's Digital Glovebox profile:

2. Once on the customer profile, click Edit Profile - the three dots by the profile picture. Scroll down and you will see a new section for adding additional users.

 ➡️   

3. Add the phone, email, or both, that you would like to have access to this profile. Adding User's phone number/email here allows them to have access to multiple Digital Glovebox profiles.

     a. This comes in handy if you have multiple people in a household managing vehicles or within fleets where you might have fleet manager or vehicles owners.

4. Save your additions. 

Please note: Any user added in this section does not get any marketing or campaign sent to this profile. This is only for access to Digital Glovebox.

Step 3: Add Digital Glovebox to your Website

Make it easy for customers to log in to Digital Glovebox from your website and easily access their profile. 

In Steer, go to:

1. Settings > Digital Glovebox.

2. Locate the Website URL Generation section. 

You have two options to add the Digital Glovebox Login Portal to your website:

• Add the link to a website button (for example: “Login to Your Digital Glovebox” or “Manage My Vehicle”) utilizing the Portal Link URL

  • Copy your Portal Link URL from Steer to paste into a button on your website. 

• Or paste the code provided into your website to embed the login portal directly.

This lets customers easily access their Digital Glovebox anytime, helping you deliver a modern, seamless experience.

To learn how your customer's can access their Digital Glovebox profile, Click Here.

Please reach out to Customer Support if you have any questions.

• Email 
• or chat with our team via the Steer platform.