Steer Ultimate's Auto Reply feature allows you to rest assured your customers are being responded to in a timely manner. Whether it's answering common questions, or acknowledging a message after hours, auto-replies keep conversations moving and reduces the need for constant monitoring. This saves your team time and helps maintain consistent, professional communication that builds trust and keeps your CRM organized and up to date.
Requirements for Auto Reply:
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How to Customize Answering Hours
How to Customize the Auto Reply Prompt
How to Enable Auto Reply
1. Login to Steer.
2. Navigate to Settings.
3. Click Communication > Auto Reply.
4. Toggle Auto Reply ON.
Auto Reply will now answer incoming texts to Steer for your shop. To customize the hours in which Auto Reply responds to incoming messages, Click Here.
You will still receive a notification of received texts in your Steer inbox, even when Auto Reply answers. This way you never miss viewing an inbound message.
How to Customize Auto Reply Answering Hours
Steer Ultimate's Auto Reply can respond to incoming texts for you in the following manners:
After Hours - Auto Reply will respond to texts after your business hours; this is controlled by your business hours listed in Settings > Company > General Information.
Custom Hours - You are able to set custom timeframes in which Auto Reply will respond to texts for you; factor in lunch breaks and more.
Always On - Auto Reply will always respond to any incoming text. A great tool for when the bays are busy and you do not have time to manage messaging.
How to Customize the Auto Reply Prompt
We have preset a standard prompt in Steer for the Auto Reply feature to adhere by. This prompt prevents pricing quotes, encourages positive language, and always responds "Thank You" to your customers.
You are able to customize the Auto Reply prompt in order to fine to the auto replies to best fit your liking and shop communication style.
The Auto Reply prompt is powered by three driving categories that you are able to customize:
Tone - this helps the AI match your shop's personality and the manner in which you want the AI to respond: professional, positive, friendly, warm, etc.
Anything you would like to avoid mentioning - this helps prevent the AI from including sensitive information such as: pricing, estimates, calendar availability, or diagnostics.
One thing you want every customer to hear: this defines the heart of your message, this item the AI will include every time. A thank you, a please call us, or anything you find pertinent in the response.
Please reach out to Customer Support if you have any questions.
- or chat with our team via the Steer platform.