--- title: How to enable Auto Reply - a Steer Ultimate Feature description: Steer Ultimate's Auto Reply feature allows you to rest assured your customers are being responded to in a timely manner. --- [Skip to content](https://help.steercrm.com/knowledge/how-to-enable-auto-reply-a-steer-ultimate-feature#main-content) English Show submenu for translations [![Steer_AutoOps_Brand_Marks-all-white](https://help.steercrm.com/hs-fs/hubfs/Steer_AutoOps_Brand_Marks-all-white.png?width=100&height=34&name=Steer_AutoOps_Brand_Marks-all-white.png)](https://help.steercrm.com/knowledge?hsLang=en) - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) Open main navigation Close main navigation - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) - English Show submenu for translations - [Support](mailto:help@steer.io) [Support](mailto:help@steer.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.steercrm.com/knowledge?hsLang=en) 2. [Steer Ultimate](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en) 3. [Auto-Reply](https://help.steercrm.com/knowledge/steer-ultimate?hsLang=en#auto-reply) September 10, 2025 # How to enable Auto Reply - a Steer Ultimate Feature Steer Ultimate's Auto Reply feature allows you to rest assured your customers are being responded to in a timely manner. Whether it's answering common questions, or acknowledging a message after hours, auto-replies keep conversations moving and reduces the need for constant monitoring. This  saves your team time and helps maintain consistent, professional communication that builds trust and keeps your CRM organized and up to date. **Requirements for Auto Reply:** Not currently on Steer Ultimate? Login to Steer to upgrade, or chat with our team, to take advantage of all Steer Ultimate features.    **Jump To:** [How to Enable Auto Reply](https://help.steercrm.com/knowledge/how-to-enable-auto-reply-a-steer-ultimate-feature#how-to-enable-auto-reply) [How to Customize Answering Hours](https://help.steercrm.com/knowledge/how-to-enable-auto-reply-a-steer-ultimate-feature#customize-auto-reply-answering) [How to Customize the Auto Reply Prompt](https://help.steercrm.com/knowledge/how-to-enable-auto-reply-a-steer-ultimate-feature#customize-auto-reply-prompt) ### How to Enable Auto Reply 1. Login to Steer.  2. Navigate to Settings. 3. Click Communication > Auto Reply.  4. Toggle Auto Reply ON.  Auto Reply will now answer incoming texts to Steer for your shop. To customize the hours in which Auto Reply responds to incoming messages, [Click Here](https://help.steercrm.com/knowledge/how-to-enable-auto-reply-a-steer-ultimate-feature#customize-auto-reply-answering).  You will still receive a notification of received texts in your Steer inbox, even when Auto Reply answers. This way you never miss viewing an inbound message. ![Toggle Auto Reply ON](https://help.steercrm.com/hs-fs/hubfs/Toggle%20Auto%20Reply%20ON.png?width=688&height=347&name=Toggle%20Auto%20Reply%20ON.png) ### How to Customize Auto Reply Answering Hours Steer Ultimate's Auto Reply can respond to incoming texts for you in the following manners: **After Hours** - Auto Reply will respond to texts after your business hours; this is controlled by your business hours listed in *Settings > Company > General Information*.  **Custom Hours** - You are able to set custom timeframes in which Auto Reply will respond to texts for you; factor in lunch breaks and more.  **Always On** - Auto Reply will always respond to any incoming text. A great tool for when the bays are busy and you do not have time to manage messaging.  ![Hours for Auto Reply](https://help.steercrm.com/hs-fs/hubfs/Hours%20for%20Auto%20Reply.png?width=688&height=238&name=Hours%20for%20Auto%20Reply.png) ### How to Customize the Auto Reply Prompt We have preset a standard prompt in Steer for the Auto Reply feature to adhere by. This prompt prevents pricing quotes, encourages positive language, and always responds "Thank You" to your customers.  You are able to customize the Auto Reply prompt in order to fine tune the auto replies to best fit your liking and shop communication style.  The Auto Reply prompt is powered by three driving categories that you are able to customize: **Tone** - this helps the AI match your shop's personality and the manner in which you want the AI to respond: professional, positive, friendly, warm, etc. **Anything you would like to avoid mentioning** - this helps prevent the AI from including sensitive information such as: pricing, estimates, calendar availability, or diagnostics.  **One thing you want every customer to hear:** this defines the heart of your message, this item the AI will include every time. 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