--- title: How to Enable Automated Text and Email Follow-ups for AutoOps Abandoned Bookings description: With the new Abandoned Appointment Follow-Up feature, AutoOps and Steer work together to automatically message customers who didn’t complete their appointment—so you never miss a chance to fill the calendar. --- [Skip to content](https://help.steercrm.com/knowledge/how-to-enable-abandoned-booking-follow-ups#main-content) English Show submenu for translations [![Steer_AutoOps_Brand_Marks-all-white](https://help.steercrm.com/hs-fs/hubfs/Steer_AutoOps_Brand_Marks-all-white.png?width=100&height=34&name=Steer_AutoOps_Brand_Marks-all-white.png)](https://help.steercrm.com/knowledge?hsLang=en) - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) Open main navigation Close main navigation - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) - English Show submenu for translations - [Support](mailto:help@steer.io) [Support](mailto:help@steer.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.steercrm.com/knowledge?hsLang=en) 2. [Booking](https://help.steercrm.com/knowledge/booking?hsLang=en) 3. [Steer x AutoOps](https://help.steercrm.com/knowledge/booking?hsLang=en#steer-x-autoops) March 30, 2026 # How to Enable Automated Text and Email Follow-ups for AutoOps Abandoned Bookings We’ve made it easier to follow-up with customers that didn't complete the AutoOps scheduling process. With the new abandoned booking follow-up feature, AutoOps and Steer work together to automatically text or email customers who didn’t complete their appointment, so you never miss a chance to fill the calendar. **Jump To:** -> [How Automated Follow-Ups for Abandoned Bookings Work](https://help.steercrm.com/knowledge/how-to-enable-abandoned-booking-follow-ups#how-abandoned-booking-follow-ups-work) [->](https://help.steercrm.com/knowledge/how-to-enable-abandoned-booking-follow-ups#how-to-edit-abandoned-booking-follow-ups)[How to Edit and Enable Automated Follow-Ups for Abandoned Bookings](https://help.steercrm.com/knowledge/how-to-enable-abandoned-booking-follow-ups#how-to-edit-abandoned-booking-follow-ups) --- ⬇️ Watch the quick tutorial below 👀   ---   ### How to Edit and Enable Automated Follow-Ups for Abandoned Bookings Navigate to Steer. 1. **Appointments** > **Notifications**.  ![Nav to Notifications](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Nav%20to%20Notifications.png?width=159&height=360&name=Nav%20to%20Notifications.png) 2. Scroll to the bottom of the page.  3. Toggle "**ON**" Email and/or Text notifications in "**Abandoned Appointment**" section. ![Screenshot 2025-05-27 at 17.56.26](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Screenshot%202025-05-27%20at%2017.56.26.png?width=670&height=163&name=Screenshot%202025-05-27%20at%2017.56.26.png) **Sending Rules:** - Abandoned booking follow-ups send instantly upon the integration trigger.  - You can adjust the period in which a customer cannot receive the same notification.  - Click **"Sending Rules"** to adjust. ![Screenshot 2025-05-27 at 17.56.39 (1)](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Screenshot%202025-05-27%20at%2017.56.39%20(1).png?width=670&height=223&name=Screenshot%202025-05-27%20at%2017.56.39%20(1).png) **Manage Templates:** - Edit the text and email content of the Abandoned Booking follow-ups. - Click **"Manage Templates"** > **"Edit Template"** to adjust. ![Aband. Bookin Text](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Aband.%20Bookin%20Text.png?width=615&height=449&name=Aband.%20Bookin%20Text.png)   ### How Automated Follow-Ups for Abandoned Bookings Work The integration between Steer and AutoOps tracks abandoned booking events, allowing you to automatically follow-up with those customers.  **How do abandoned booking events transfer into Steer?** Abandoned booking data, including: scheduling progress, exit form details, and abandonment dates/times, is automatically imported into Steer through the Steer and AutoOps API integration. **What is considered an abandoned booking event? ** If an appointment is started but not completed in the AutoOps booking tool, it's marked as abandoned automatically after 1 hour of inactivity, or within 10 minutes if the user manually closes the scheduling window. **Where can I see a specific customer's abandoned bookings? ** You can view a customer's abandoned booking history on their Customer Profile.  ![Screenshot 2025-05-28 at 2.18.19 PM](https://help.steercrm.com/hs-fs/hubfs/Knowledge%20Base/Screenshot%202025-05-28%20at%202.18.19%20PM.png?width=539&height=523&name=Screenshot%202025-05-28%20at%202.18.19%20PM.png) **Will Steer match abandoned booking customer information to existing customers?** Steer matches imported data with existing customer profiles using phone numbers or email. If no match is found, a new profile is created.   **Will customers receive multiple texts if they have multiple abandoned bookings in the same day?** By default, only one notification is sent per abandoned appointment event per day-even if a customer creates multiple abandoned appointments in one day. **Can I customize when the abandoned booking follow-ups send?** The notification window can be adjusted up to 7 days, giving shops control to avoid overwhelming customers with too many messages. - [Booking](https://help.steercrm.com/knowledge/booking?hsLang=en#main-content) - [Steer x AutoOps](https://help.steercrm.com/knowledge/booking?hsLang=en#steer-x-autoops) - [Lead Management & Marketing Tracking](https://help.steercrm.com/knowledge/booking?hsLang=en#lead-management-marketing-tracking) - [Availability & Capacity Management](https://help.steercrm.com/knowledge/booking?hsLang=en#availability-capacity-management) - [Issue Tree Management](https://help.steercrm.com/knowledge/booking?hsLang=en#issue-tree-management) - 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