--- title: "Review Reporting: Understanding how Steer Associates Reviews with a Customer Profile" description: Steer automatically matches reviews left in Google, Facebook, and Yelp with an existing customer profile. In the instance a customer leaves a review using a different name, you are manually able to associate that review to their profile. --- [Skip to content](https://help.steercrm.com/knowledge/how-to-associate-a-review-with-a-customer-profile#main-content) English Show submenu for translations [![Steer\_AutoOps\_Brand\_Marks-all-white](https://help.steercrm.com/hs-fs/hubfs/Steer_AutoOps_Brand_Marks-all-white.png?width=100&height=34&name=Steer_AutoOps_Brand_Marks-all-white.png)](https://help.steercrm.com/knowledge?hsLang=en) - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) Open main navigation Close main navigation - Events & Webinars Show submenu for Events & Webinars - [2026 July Town Hall](https://steer.io/events/july-town-hall-2026) - [All Recorded Events](https://steer.io/events) - Campaign Templates Show submenu for Campaign Templates - [Email Templates](https://steer.io/email-templates) - [Post Card Templates](https://steer.io/direct-mail-postcards) - [Letter Templates](https://steer.io/direct-mail-letters) - Video Tutorials Show submenu for Video Tutorials - AutoOps Tutorials - Steer Tutorials - Steer Phones Tutorials - Login Show submenu for Login - [AutoOps Dashboard](https://dashboard.autoops.com) - [Steer Dashboard](https://app.steercrm.com) - [Steer Phones Dashboard](https://phones.steerphones.com) - English Show submenu for translations - [Support](mailto:help@steer.io) [Support](mailto:help@steer.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.steercrm.com/knowledge?hsLang=en) 2. [Steer Reviews & Surveys](https://help.steercrm.com/knowledge/steer-reviews-surveys?hsLang=en) 3. [Reputation Management](https://help.steercrm.com/knowledge/steer-reviews-surveys?hsLang=en#reputation-management) January 22, 2025 # Review Reporting: Understanding how Steer Associates Reviews with a Customer Profile ## Steer automatically matches reviews left in Google, Facebook, and Yelp with an existing customer profile. In the instance a customer leaves a review using a different name, you are manually able to associate that review to their profile. ### Automatically Associating Reviews to Customer Profiles Steer will match reviews left in Google, Facebook, and Yelp with the existing customer profile in the shop based on matching First and Last Name. Any discrepancies in spelling can cause a review to not match to a customer's profile; in this case you are able to manually associate the review.  ### Manually Associating Reviews to Customer Profiles 1. Navigate to **Reputation \> Reviews** 2. Locate the review you would like to associate to a customer profile. 3. Click the **"⌄"** beside the customer name on the review. 4. 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