Coming Soon: Summer 2026 NPS Updates 

Knowing how your customers feel after a visit is one of the best ways to improve your shop. Net Promoter Score (NPS) helps you measure customer loyalty, identify trends, and uncover opportunities to create better customer experiences that keep drivers coming back.

With this update, Steer's built-in NPS tools make it even easier to collect meaningful feedback, manage who receives surveys, and monitor customer sentiment over time, all without relying on another platform.

Smarter survey cadence and customer filtering

Avoid oversurveying your customers by choosing how often they receive NPS surveys. You can automatically exclude customers who have already responded and bring them back into future survey cycles based on the cadence you choose. This helps keep feedback fresh while creating a better customer experience.

Track NPS performance over time

View your current NPS in Steer and monitor how customer satisfaction changes over time with downloadable reports. Spot trends, measure the impact of operational changes, and understand whether your customer experience is improving month after month. 

A complete built-in NPS solution

Steer now provides a more complete NPS experience, making it easy to collect, manage, and report on customer feedback directly within the platform. Whether you're replacing another survey tool or getting started with NPS for the first time, everything you need is built into Steer.

Why it matters

A strong NPS program gives your shop more than a score. It helps you:

• Measure customer loyalty and satisfaction with consistent feedback.
• Identify trends before they become bigger customer experience issues.
• See whether operational changes are improving customer sentiment.
• Build stronger customer relationships by acting on real feedback.

With these enhancements, Steer makes it easier than ever to turn customer feedback into actionable insights that help your shop deliver better experiences and earn more loyal customers.